I have a problem with my order, what do I do? Notify us immediately! If there is a broken vial, missing product, etc, please take a pic of the order in the original vacuum sealed package and send it to us as a reply to your order confirmation.
I can't find any information for my order in my history. Orders left unpaid are deleted in 48hrs. If you paid and failed to update, your order was deleted and you will need to make a new order and update with the previously used payment information.
Why can't I see prices? You must be logged in to view prices.
How long is my order valid for? Orders not paid within 48hrs are subject to removal. Payments sent after 72hrs are not guaranteed to be received. If you have an order older than 72hrs you must confirm the payment receiving information is still valid.
What is my order status? Go to 'My Account' > 'View Your Order History' There you can see your order history and it's current status. You will also be notified by email each step of the way throughout your order progress.
When will my order ship/how long will it take? Once your order is processed and marked 'Ready to Ship' it should be out the door in just a few business days. Once your order is marked 'Shipped' it should arrive within 3-5 business days.
Can I return my product? No, once your product leaves our hands, it is gone from our hands forever.