Shipping questions

When will my order ship/how long will it take? Once your order is processed and marked 'Ready to Ship' it should be out the door in just a few business days. Once your order is marked 'Shipped' it should arrive within 3-5 business days. 

Can I ship to an AirBNB or hotel? Yes but be sure to edit your order address. Guest: (YOUR NAME) Staying at (Address). Otherwise there's a very good chance they won't attempt the delivery and you will lose your order.

What if my order hasn't arrived in 5-7 business days or if there's a problem with my order? If your order has not arrived 7 physical days after it was marked shipped, contact us immediately. If you have any problems with your order, broken vials, etc. Please contact us immediately with pictures, preferably in the sealed package. If you have not had an issue with your order 14 days from it being marked 'Shipped' we will assume your order was successful and the history will be deleted. We take no responsibility after this period.

Where are your products shipped from? Nothing will ever go through customs, we are a US Domestic source.

Can I get tracking? YES, within 3 business days after your order is marked shipped, you will be able to view tracking for your order for 10 days. By the 14th day since shipped, the tracking will disappear, if no complaints have been made in this time about delivery it will be out of our hands. NOTE: We are not responsible for postal handling but we will always do our best to assist you in whatever way we can. 

My package was returned to sender, what do I do? Contact the postal office as soon as possible to correct the mistake, once the package is fully returned to sender it will be unrecoverable. We are not responsible for incorrect or incomplete addresses so be sure to verify all information before you submit order.

My package shows delivered but it's not in my mailbox. Call the post office and have the mailman locate where the package was left, 9/10 times they discover it in the wrong box. 

My package stopped moving, is lost or destroyed, what do I do, can I get a reship? We are not responsible for packages lost or damaged by the postal company. But we will do everything in our power to make sure you're not at a complete loss. Each case is different and is handled accordingly, unless of course you're a dick, then the loss will be all yours. 

What happens if I need to change my shipping address after the order has shipped? We cannot alter or change any orders once they've been shipped. It is your responsibility to triple check your shipping address before completing your order. If you notice an error before it's shipped, contact us immediately. If you mistakenly put the wrong address in, it will be up to you to find your pack.