FAQ

Read this before ordering

WE ARE CURRENTLY CLOSED FOR RESTOCK




Payment options will only appear once your order hits the minimum. After you edit the count in your cart, refresh the page and the options should be available based on the minimums below.

Note: Do not send payments to our email from the company you purchased or transferred through. Do not create that link between you, us and them.

Current minimums:

  • Cryptocurrencies: $Unavailable
  • Western Union: $Unavailable
  • Moneygram: $Unavailable
  • Walmart/Walmart2World: $Unavailable
  • RIA: $Unavailable
  • Vanilla Gift Card: $Unavailable
  • Zelle: $Unavailable
  • Paypal: Currently $Unavailable

How do I update my payment information? Go to 'My Account' > 'View Your Order History' Click on the  next to your order #.

What is the order status process? First your order will be listed as Pending once payment has been made it will go to Payment Information Received from there it will go in to one of two statuses PROCESSING (A,B,C,D,N,etc the additional letters have no significant meaning to the customer) or it will go in to Verifying for Zelle, Paypal and occasionally crypto if the exact amount isn't received. From there the next step will be Ready to Ship where your package will be queued and then Shipped.

I've made my payment, why is my order status still 'Pending'? Likely because you didn't use the payment update form in your order history. Until you send us your payment information, your order will remain unpaid.

I can't find any information for my order in my history. Orders left unpaid are deleted in 48hrs. If you paid and failed to update, your order was deleted and you will need to make a new order and update with the previously used payment information.

Can I just email you all my payment information? No. If you do, you will be asked to read the faq and go through the order process correctly. 

Why can't I see prices? You must be logged in to view prices.

Where are your products shipped from? Nothing will ever go through customs, we are a US Domestic source.

How long is my order valid for? Orders not paid within 48hrs are subject to removal.

How long do I have to complete a crypto order? You have 60 minutes to process your transaction. If you back out of your order after checkout and do not complete payment immediately, you will not be able to get back in to that order to complete payment. We suggest you transfer your payment immediately while the coinbase counter is going on another window so you can visually see it process. Do not buy BTC directly to the orders provided wallet, coinbase is known for long delays and the wallet addresses expire. If you buy BTC to wallet, your BTC may be lost in cyberspace. You must have BTC ready in your own wallet before ordering.

How do I find a bitcoin address in coinbase? After the checkout menu you will be directed to a crypto currency list. If you choose coinbase you will have to send directly from your coinbase. If you use another wallet, choose the bitcoin (or a variety of other crypto options) and it will give you a payment address or QR code to use. 

I forgot to copy my bitcoin address, can you send it to me? We cannot send you bitcoin addresses, you have to obtain it yourself through the coinbase app, if payment is not made immediately, your order will be cancelled.

I'm sending money via a money transfer service, how should it be received? You need to send it 'Money in Minutes' as Cash Pick up. If you send to Credit Card, Phone or some other way, it will not be picked up and your order will be delayed/cancelled. If you do not send money in minutes and we attempt to pick it up without it being released, we will not attempt to collect your payment again for 3-4 business days to allow time for it to clear.
If you made your payment via Western Union, Moneygram, Ria, Paypal, Zelle, Paypal, Monero or Vanilla, there will be a form on the bottom of the page for you to fill in. Do not use symbols in any of the fields, only letters and numbers. Once you hit submit your order status will change to 'Payment Information Received'. If your order status does not change, check the fields for any notes such as "Please enter only numbers in the value field" and resubmit. If you continue to have trouble with this process you can email us. If there is a typo in the information sent, such as incorrect spelling on name or missing part of receivers name, we will not attempt to pick it up and will ask you to fix or verify the information prior to pick up. USE THE ENTIRE NAME GIVEN ON THE TRANSFER. We can only make X amount of attempts per day for pick ups and if we cannot pick up an order due to an error, then that delay has cost another order more time in processing. So please VERIFY ALL INFORMATION IS CORRECT prior to sending.

I used the form but my payment information isn't showing and/or my current status did not update to 'Payment Information Received'; 

First, make sure you are not using any symbols ($,-,/) etc. Try refreshing and submitting your payment info again. If the payment form fails to update on your account you will need to email us the payment information and tell us the error your received, use the following format;

Sender name
City/State sent from
MTCN/REF #
Amount sent
Receiver name
Order #
Receipt uploaded to 
https://postimg.cc or similar anonymous photo database

.

If you are trying to update your vanilla gift card information and it is not working. Email us with the following format:

Card #
EXP
CCV
Amount on card
Order #
Link to copy of receipt, front and back of card uploaded to 
https://postimg.cc

If you email us payment info you need to tell us what the error was, if you do not, we will assume you didn't read this and we will not process your payment but will direct you to the faq and ask you to send the payment using the form in your order history.

I don't see anywhere to put my order # on the WU/MG/Walmart form and should I put your email in: You do not put any order information down when sending a money transfer, if you attach our email and send a payment, we will refuse it. Be smart and think about what we are doing here.

Should I send my money in minutes or would you like to wait 3-5 days for it to clear? Seem like a dumb question? It's one we get often, if you send your money in minutes we can process it immediately, if you don't, it may take a week to clear and by then our receiver may no longer be available to pick it up. So please send it as money in minutes.

How do you want to receive the money via WU/MG/WALMART,etc? Send it as cash and if the option is available, send it in the currency of the receiving Country.

What is my order status?  Go to 'My Account' > 'View Your Order History' There you can see your order history and it's current status. You will also be notified by email each step of the way throughout your order progress.

Zelle payment is not working. Zelle is bank specific and only allows transfers bank 2 bank or credit card to bank, debit cards are not accepted through Zelle.

Where do I get  a Vanilla Gift Card? You can find them at Walmart, Walgreens, CVS, Game Stop and online here. Be sure you have the correct card. MyVanillaCard, Greendot Debit, etc are not gift cards. Those are reloadable Debit cards. Gift Cards are only available from $0-$500.

When will my order ship/how long will it take? Once your order is processed and marked 'Ready to Ship' it should be out the door in just a few business days. Once your order is marked 'Shipped' it should arrive within 3-5 business days. 

What if my order hasn't arrived in 5-7 business days or if there's a problem with my order? If your order has not arrived 7 physical days after it was marked shipped, contact us immediately and we will find out where it's at. If you have any problems with your order, broken vials, etc. Please contact us immediately with pictures. If you have not had an issue with your order 14 days from it being marked 'Shipped' we will assume your order was successful and the history will be deleted. We take no responsibility after this period.

Can I return my product? No, once your product leaves our hands, it is gone from our hands forever.

What happens if I need to change my shipping address after the order has shipped? We cannot alter or change any orders once they've been shipped. It is your responsibility to triple check your shipping address before completing your order. If you notice an error before it's shipped, contact us immediately. If you mistakenly put the wrong address in, it will be up to you to find your pack.

Do you provide tracking? We do not provide tracking for security reasons but we do keep tracking for 14 physical days after order has been marked shipped. If there is a problem with your order, we will track it for you and provide tracking if need be.

I have a problem with my order, what do I do? Notify us immediately! If there is a broken vial, missing product, etc, please take a pic of the order in the original vacuum sealed package and send it to us as a reply to your order confirmation.

How can I earn gift certificates? Simple, vote for us on Eroids and post a picture in the gear pics thread with Titans.to in the title and email us the link. You MUST vote on the stars in order for your review to be recognized. Only review products you have tried. We only ask for a fair review, good or bad but we do hope you would contact us before posting a bad review.

What is your base carrier oil? All of our injectables are made with MCT unless otherwise stated in the item description.

What are the binders used in the orals? We grew up as flintstone kids, so we use pharm grade compressible sugars to make our tablets chewable. The process we use has been proven to increase bioavailability by 10%-30% (verifiable on pubmed). You may find you do not need as high of a dosage using our orals in comparison to other suppliers.

Why is your site so plain and boring? We like to keep things simple, plain and straight to the point. We don't use cool graphics, pictures or obnoxious pop ups to sell our gear because our gear sells itself. We don't place product pictures on the website because we know some people place their orders at work, on the bus, at home, etc and don't want our customers answering questions from nosy people asking "What is that bottle?". If you want to see gear pics, sign up on eroids, users have posted plenty of pictures of our gear over the years.

I have more questions not answered here! You can email us by replying to your sign up email or if you're a member on EROIDS.COM you can contact us on our source review page.

What if I have a question that is answered here? You know the saying "There are no stupid questions"? Well, that doesn't apply here. If you ask something that is answered here, we will direct you to the FAQ page or ignore your email altogether.