Read this before ordering
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Updated 16 JAN
Payment options will only appear once your order hits the minimum. After you edit the count in your cart, refresh the page and the options should be available based on the minimums below.
Note: Do not send payments to our email from the company you purchased or transferred through. Do not create that link between you, us and them.
What is the order status process? First your order will be listed as Pending once payment has been made it will go to Payment Information Received from there it will go in to one of two statuses PROCESSING or it will go in to Verifying (possibly both) for Zelle, Paypal, cash app and occasionally crypto if the exact amount isn't received. From there the next step will be Ready to Ship where your package will be queued and then Shipped.
I can't find any information for my order in my history. Orders
left unpaid are deleted in 48hrs. If you paid and failed to update,
your order was deleted and you will need to make a new order and update
with the previously used payment information.
I've made my payment, why is my order status still 'Pending'? Likely because you didn't use the payment update form in your order history. Until you send us your payment information, your order will remain unpaid.
I have updated payment information but it's still processing, should I send payment information again? No! If you do this, your order will be bumped to the back of the queue for payment processing and will likely be delayed for pick up and/or shipping. Payments don't process on weekends, our receivers work business hours.
Why do I have to update my payment information, can't you see it on your end that it's been sent? Short answer is NO, we cannot see your payment information unless you send it to us, we do not have any control of the payment processors.
Do I have to send you a copy of my card/receipt? No/Yes. If you wish to forego this step, you can by putting 'No Receipt' in the image field. However, if this is a Vanilla Gift order, you must supply a copy of the receipt and both sides of the card for us to process. If you do not supply a receipt for CashApp/Zelle/WU/MG/W2W, etc, your order will still process but in the chance that there is an issue with your order or there is some delays on pick ups, it will take longer to process the order.
Can I just email you all my payment information? It's not preferred and is the slowest way to update your order. If you send your information through email without a reason exp "the form isn't working" you will be asked to use the form in your order history.
How long does it take for payment to clear? That depends on the payment type. Crypto is generally 1 day. Cash pick up money transfers average 3 days. Electronic transfers like Zelle/Paypal, 3 days, Gift cards 2-3 days.
Why isn't my payment processed immediately? It's
a complicated process that we cannot disclose much information on but
we cannot see any of the payment information you do not send us. In
order for us to clear your payment, we need to be informed by the
receivers that payment has been processed fully. Payment receivers work
on business hours. Zelles work Mon-Fri but we often see payments sent
before the weekend clear on Tuesday.
Why can't I see prices? You must be logged in to view prices.
What are the different customer levels? We have Regular customers, Trusted Customers, VIPs and VIP Elites. Each level gives more discounts, additional reward points and specials.
How do I upgrade my customer level? To become a Trusted Customer, you must have at least 2 orders in the last year and have posted a review on EROIDS in the last 3 months. Customers will lose their Trusted status 6 months after their last review. To have a valid review you must have at least 10 Karma points on EROIDS.
Where are your products shipped from? Nothing will ever go through customs, we are a US Domestic source.
Can I get tracking? YES, as a new feature to the website, 3 business days after your order is marked shipped, you will be able to view tracking for your order for 10 days. By the 14th day since shipped, the tracking will disappear, if no complaints have been made in this time about delivery it will be out of our hands. NOTE: We are not responsible for postal handling but we will always do our best to assist you in whatever way we can.
My package was returned to sender, what do I do? Contact the postal office as soon as possible to correct the mistake, once the package is fully returned to sender it will be unrecoverable. We are not responsible for incorrect or incomplete addresses so be sure to verify all information before you submit order.
My package shows delivered but it's not in my mailbox. Call the post office and have the mailman locate where the package was left, 9/10 times they discover it in the wrong box.
My package stopped moving, is lost or destroyed, what do I do, can I get a reship? We are not responsible for packages lost or damaged by the postal company. But we will do everything in our power to make sure you're not at a complete loss. Each case is different and is handled accordingly, unless of course you're a dick, then the loss will be all yours.
How long is my order valid for? Orders not paid within 48hrs are subject to removal. Payments sent after 72hrs are not guaranteed to be received. If you have an order older than 72hrs you must confirm the payment receiving information is still valid.
How long do I have to complete a crypto order? You have 60 minutes to process your transaction. If you back out of your order after checkout and do not complete payment immediately, you will not be able to get back in to that order to complete payment. We suggest you transfer your payment immediately while the coinbase counter is going on another window so you can visually see it process. Do not buy BTC and have it sent directly to the orders provided wallet, coinbase is known for long delays and the wallet addresses expire. If you buy BTC to wallet, your BTC may be lost in cyberspace. You must have BTC ready in your own wallet before ordering. DO NOT SEND BTC TO OUR EMAIL, IT WILL BE LOST FOREVER.
How do I find a bitcoin address in coinbase? After the checkout menu you will be directed to a crypto currency list. If you choose coinbase you will have to send directly from your coinbase. If you use another wallet, choose the bitcoin (or a variety of other crypto options) and it will give you a payment address or QR code to use.
I forgot to copy my bitcoin address, can you send it to me? We cannot send you bitcoin addresses, you have to obtain it yourself through the coinbase app, if payment is not made immediately, your order will be cancelled. If this happens, simply make a new order and restart the process.
I'm sending money via a money transfer service, how should it be received? You
need to send it 'Money in Minutes' as Cash Pick up. If you send to
Credit Card, Phone or some other way, it will not be picked up and your
order will be delayed/cancelled. If you do not send money in minutes and
we attempt to pick it up without it being released, we will not attempt
to collect your payment again for 3-4 business days to allow time for
it to clear.
If you made your payment via Western Union, Moneygram, Ria, Paypal, Zelle, Paypal, Monero or Vanilla, there will be a form on the bottom of the page for you to fill in. Do not use symbols in any of the fields, only letters and numbers. Once you hit submit your order status will change to 'Payment Information Received'. If your order status does not change, check the fields for any notes such as "Please enter only numbers in the value field" and resubmit. If you continue to have trouble with this process you can email us. If there is a typo in the information sent, such as incorrect spelling on name or missing part of receivers name, we will not attempt to pick it up and will ask you to fix or verify the information prior to pick up. USE THE ENTIRE NAME GIVEN ON THE TRANSFER. We can only make X amount of attempts per day for pick ups and if we cannot pick up an order due to an error, then that delay has cost another order more time in processing. So please VERIFY ALL INFORMATION IS CORRECT prior to sending.
I used the form but my payment information isn't showing and/or my current status did not update to 'Payment Information Received';
If you are trying to update your vanilla gift card information and it is not working. Email us with the following format:
Amount on card
Link to copy of receipt, front and back of card uploaded to https://postimg.cc
If you email us payment info you need to tell us what the error was, if you do not, we will assume you didn't read this and we will not process your payment but will direct you to the faq and ask you to send the payment using the form in your order history.
I've ordered before and just sent my money to the same place I sent it to on my last one, we good? NOPE, in fact, if you sent it through paypal, btc, cashapp or one of those other service, it might be lost forever. Always send payments to the most recent receiver on your current order. Receivers expire after 3 days, if your order is later than that, it will be deleted and payments sent after cannot be guaranteed.
I don't see anywhere to put my order # on the WU/MG/Walmart form and should I put your email in: You do not put any order information down when sending a money transfer, if you attach our email and send a payment, we will refuse it. Be smart and think about what we are doing here.
Should I send my money in minutes or would you like to wait 3-5 days for it to clear? Seem like a dumb question? It's one we get often, if you send your money in minutes we can process it immediately, if you don't, it may take a week to clear and by then our receiver may no longer be available to pick it up. So please send it as money in minutes.
How do you want to receive the money via WU/MG/WALMART,etc? Send it as cash and if the option is available, send it in the currency of the receiving Country.
What is my order status? Go to 'My Account' > 'View Your Order History' There you can see your order history and it's current status. You will also be notified by email each step of the way throughout your order progress.
Zelle payment is not working. Zelle is bank specific and only allows transfers bank 2 bank or credit card to bank, debit cards are not accepted through Zelle.
Where do I get a Vanilla/Amazon Card? You can find them at Walmart, Walgreens, CVS, Game Stop and online here.
Be sure you have the correct card. MyVanillaCard, Greendot Debit, etc
are not gift cards. Those are reloadable Debit cards. Gift Cards are
only available from $20-$500. Load the card for the exact amount of your
order, our receivers will empty all cards fully and will not accept
cards under $200. Please keep all copies of receipts and card as we will need proof of purchase as well as front and back of card.
When will my order ship/how long will it take? Once your order is processed and marked 'Ready to Ship' it should be out the door in just a few business days. Once your order is marked 'Shipped' it should arrive within 3-5 business days.
What if my order hasn't arrived in 5-7 business days or if there's a problem with my order? If your order has not arrived 7 physical days after it was marked shipped, contact us immediately. If you have any problems with your order, broken vials, etc. Please contact us immediately with pictures, preferably in the sealed package. If you have not had an issue with your order 14 days from it being marked 'Shipped' we will assume your order was successful and the history will be deleted. We take no responsibility after this period.
Can I return my product? No, once your product leaves our hands, it is gone from our hands forever.
What happens if I need to change my shipping address after the order has shipped? We cannot alter or change any orders once they've been shipped. It is your responsibility to triple check your shipping address before completing your order. If you notice an error before it's shipped, contact us immediately. If you mistakenly put the wrong address in, it will be up to you to find your pack.
I have a problem with my order, what do I do? Notify us immediately! If there is a broken vial, missing product, etc, please take a pic of the order in the original vacuum sealed package and send it to us as a reply to your order confirmation.
What is your base carrier oil? All of our injectables are made with MCT unless otherwise stated in the item description.
What are the binders used in the orals? We grew up as flintstone kids, so we use pharm grade compressible sugars to make our tablets chewable. The process we use has been proven to increase bioavailability by 10%-30% (verifiable on pubmed). You may find you do not need as high of a dosage using our orals in comparison to other suppliers.
Why is your site so plain and boring? We like to keep things simple, plain and straight to the point. We don't use cool graphics, pictures or obnoxious pop ups to sell our gear because our gear sells itself. We don't place product pictures on the website because we know some people place their orders at work, on the bus, at home, etc and don't want our customers answering questions from nosey people asking "What is that bottle?". If you want to see gear pics, sign up on eroids, users have posted plenty of pictures of our gear over the years.
Business hours: Our business hours are
Mon-Fri 9am-5pm. Sat and Sun are not counted towards processing times.
If you send a payment on Friday at 6pm and it is picked up on Tuesday,
that is 1 day of processing time.
How do I apply for a refund? You generally don't. If there is some extreme case in which your order warrants a refund, we may try to work something out with you but if you have already sent payment and it has been processed, it is out of our hands. We outsource our payments so we have no control or ability to cancel or refund payments. Paypal, Cash App, Zelle, etc are 100% unrefundable. Vanilla and money transfers can be cancelled if they have yet to be processed. Bitcoins and Crypto can be refunded at a 14% fee which is what we are charged to process BTC. If you make a payment and then cancel your order, you will need to notify us. We cannot guarantee a refund but we will try if you do not wish to complete your order.
I made an account and never got an email or can't login: Likely your email host rejected ours and for this, your account was removed. Generally we try to reach out to people who have this issue, if there is an active order we will contact you through alternative means to let you know we need a new email on file but to be safe, don't use any weird email services. Yandex, Yahoo. Gmail, Proton, etc are all fairly safe and reliable email services.
I have more questions not answered here! You can email us by replying to your sign up email or if you're a member on EROIDS.COM you can contact us on our source discussion page.
What if I have a question that is answered here? You know the saying "There are no stupid questions"? Well, that doesn't apply here. If you ask something that is answered here, we will direct you to the FAQ page or ignore your email altogether.